FAQs - HK Shared Dream

Q: How do I manage my shopping cart?

You can add up to 100 products in your shopping cart and click "Proceed to Checkout" to pay for all of them at once. You can also modify the quantity in your cart. If you want to remove any items from your cart, you can just Delete it or Save for Later. *You can use the coupon code directly here!

Q: If I can't find what I need on HKsharedream.com, what can I do?

1. Click " chat with us " button on the lower right corner of the page to negotiate with our customer service. 2.Send us an email directly. Within 1-2 working days, we will have a dedicated staff to contact you. Customer Service: support@hksharedream.com Wholesale and Distributors: sales@hksharedream.com 3.Click " Contact " on the page menu to fill in the information and submit the information.

Q: If I want to buy large quantities, how can I get the best price?

You can click " chat with us " button on the lower right corner of the page to negotiate with our customer service. You can also send us an email directly. Within 1-2 working days, we will have a dedicated staff to contact you.

Q: How do I find a product?

1) Type the name or features of the product you're looking for into the search field to find the product directly. 2) If you have not decided what product you'd like to buy, you can also try to search for the product in the categories section or browse our promotion page to see if there is a product that you like. You can also go directly to the products page for further screening. Note: To check the detailed information of a product you can click on it to visit the product details page where you can see the product specifications, packaging information, etc.

Q: How to upgrade my personal account to affiliate account?

click “ Affiliate ” in the field of “page menus” and fill in the required information to create your affiliate account. If you are not an affiliate, but wish to become one, you will need to apply. To apply, you must be a registered user on this sites. If you have an existing account on this sites, please log in . If not, please register .

Q: How can I set my billing address or shipping address?

Go to My Account-> Addresses , you can add the new billing address or shipping addresses. Then edit or delete the current billing address or shipping addresses. In addition, you can also fill in the new billing address or shipping address directly when placing an order, it will be automatically saved to your account.

Q: How can I deactivate my account?

Please contact us with a reason of termination. You will receive a response within two working days. Then,you can test you account to confirm it.

Q: How do I change my email address?

After signing in, please click " My Account " or click here to follow the steps and change your email address. If you change your email address, you should use this new email or username to sign in to your account next time.