Home|HK Share Dream FAQ
HK Share Dream FAQ2019-10-28T06:15:06+00:00

Common problems often encountered in the HK ShareDream shopping process. Simply enumerate and answer here. If you have other questions, you can contact our online customer service directly or send us an email.

How do I register on HKsharedream.com?2019-10-25T02:57:47+00:00

1) Click “Register” at the top right corner of any HKsharedream page. (You can also click on the image below to enter the registration page.)
2) Choose to register a Personal Account, following the steps to fill in all the required information to create your account.

sign up-1

I can not log in to my account. What can I do?2019-10-25T02:57:22+00:00

To Log In your account, please make sure you enter the correct registered email address and password. If you forget your password, please click “Forgot Password” to try the password retrieval process.
To retrieve the password:

forgot-pwaawords                         forgot-pwaawords1

If you encounter any error message, please contact our customer service team.

How do I retrieve my password?2019-10-25T02:56:55+00:00

Please click here and follow the steps to reset your password.

How do I change my email address?2019-10-25T02:56:47+00:00

After signing in, please click “My Account” or click here to follow the steps and change your email address.

change-email

If you change your email address, you should use this new email or username to sign in to your account next time.

How can I deactivate my account?2019-10-25T04:06:06+00:00

Please contact us with a reason of termination. You will receive a response within two working days. Then,you can test you account to confirm it.

How can I set my billing address or shipping address?2019-10-25T04:03:57+00:00

Go to My Account-> Addresses, you can add the new billing address or shipping addresses. Then edit or delete the current billing address or shipping addresses.

address

In addition, you can also fill in the new billing address or shipping address directly when placing an order, it will be automatically saved to your account.

How to upgrade my personal account to affiliate account?2019-10-25T02:54:23+00:00

click “Affiliate” in the field of “page menus” and fill in the required information to create your affiliate account.

to-be-affiliate

If you are not an affiliate, but wish to become one, you will need to apply. To apply, you must be a registered user on this sites. If you have an existing account on this sites, please log in. If not, please register.

How do I join the HKSD Affiliates program?2019-10-25T02:53:14+00:00

Please click here to learn about our Affiliates programs. If you are interested in this, you can join us directly.

How do I find a product?2019-10-25T03:10:26+00:00

1) Type the name or features of the product you’re looking for into the search field to find the product directly.

search-products
2) If you have not decided what product you’d like to buy, you can also try to search for the product in the categories section or browse our promotion page to see if there is a product that you like.
All-products

You can also go directly to the products page for further screening.

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Note: To check the detailed information of a product you can click on it to visit the product details page where you can see the product specifications, packaging information, etc.

If I want to buy large quantities, how can I get the best price?2019-10-25T03:39:14+00:00

You can click ” chat with us ” button on the lower right corner of the page to negotiate with our customer service.

chat with us

You can also send us an email directly. Within 1-2 working days, we will have a dedicated staff to contact you.

If I can’t find what I need on HKsharedream.com, what can I do?2019-10-25T03:49:51+00:00

1. Click ” chat with us ” button on the lower right corner of the page to negotiate with our customer service.

chat with us

2.Send us an email directly. Within 1-2 working days, we will have a dedicated staff to contact you.

3.Click “Contact” on the page menu to fill in the information and submit the information.

How do I manage my shopping cart?2019-10-25T03:56:10+00:00

You can add up to 100 products in your shopping cart and click “Proceed to Checkout” to pay for all of them at once.  You can also modify the quantity in your cart. If you want to remove any items from your cart, you can just Delete it or Save for Later.

manger-cart

*You can use the coupon code directly here!

Can I change my order information such as shipping address after ordering?2019-10-25T04:08:59+00:00

You cannot update your shipping address after placing an order. You can however sign in to your account and find your order through Orders, then copy the number of order and Send Message to Customer Service about this.

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