Terms and conditions
1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use. You are in agreement and aware/advised not to advertise using the mentioned stores’ names (i.e. internet, flyers, displays, or any other marketing method). Labels and tags must be removed or defaced. Should you be found in violation, HK Shared Dream may terminate you from purchasing merchandise in the future.

2. Disclaimer

We want our customers to be completely satisfied with their orders, but as a condition to offering the best value possible, we are unable to offer returns or exchanges. There are no refunds, credits, or returns offered from department stores or distributors. HK Shared Dream has a strict no returns policy and reserves the right to decide to accept or decline claims for possible processing mistakes, delays, or distressed merchandise.

Understand though, that there is a risk when purchasing closeouts, returns and overstocked merchandise, but our experienced, trained sales team makes it their priority to provide customers with the most accurate information available for all products. All merchandise is sold in an AS-IS CONDITION. HK Shared Dream makes no warranties, expressed or implied.

Merchandise lots are offered based on figures provided by distributors and department stores. Under no circumstances can we guarantee the number of items of each size, style or brand, which will come assorted in each lot. Lots may contain distressed merchandise, and the amounts vary by lot. Not all merchandise will include original packaging or price tags. We will not be held liable for any discontentment in regards to sale or quality of the merchandise.

3. Claims

If a customer thinks that a mistake was made on HK Shared Dream’s part, they may contact us and file a claim. Claims must be filed within 10 business days from the date of the delivery of the goods. HK Shared Dream reserves the right to refuse to process claims that failed to be filed within that period.

If HK Shared Dream processes a claim, and it is concluded that HK Shared Dream failed to deliver the quality merchandise and service as promised, a refund or a credit on a future purchase may be offered to the customer as compensation, at HK Shared Dream’s discretion.

4. Links

HK Shared Dream has not reviewed all of the sites linked to its internet web site and is not responsible for the content of any such linked site. The inclusion of any link does not imply endorsement by HK Shared Dream. Use of any such linked web site is at the user’s own risk.

5. Placing Orders

When placing orders, customers must first define the offer/lot category and the quantity desired and determine the shipping address. Shipping quotes and total charges for the lot will be then sent to customers. After the acknowledgment, an invoice is created and sent to the customer to approve and sign. The purchaser must sign the invoice and send it back to confirm the order. In case of a Wire Transfer being the payment method, the invoice will contain the bank information for the customer to proceed with the payment. Orders are only considered to be completed when payment has cleared.

6. Order Processing Time

Order processing times will depend on the lots and quantities desired. Usually smaller lots that are in stock will take from 2-4 business days to be shipped after an order is completed. When large quantities are ordered or not enough merchandise is in stock to fulfill an order, new larger lots are back-ordered from the department stores. Depending on lots and quantities ordered, this usually takes anywhere from 7-10 business days, but can take more time. Processing times for orders do not include shipping transit times, which depend on innumerable factors.

7. Payments and Other Charges

The forms of payment accepted are PayPal, Wire/Bank Transfers and Credit Cards. Credit Cards are only accepted when used to purchase a sample or small lots, and usually only available to first-time buyers. All additional charges other than the sale (including sales and use tax, and credit card fees) are the responsibility of the purchaser. All payments made by Credit Cards will have an additional processing fee of 4.25% of the total amount. If a purchase is made by Credit Card, the shipping address will have to match the billing address of that card; we will not ship items to a different address. To protect our buyers, a copy of your ID and Credit Card is required to confirm your identity when paying with a Credit Card.

8. Shipping

The Shipping Costs vary based on units, weight and distance. Shipping Costs are not included in the wholesale merchandise pricing since they are calculated on an individual case basis. Once you have placed your order online, a sales representative will contact you within 48 hours with an accurate shipping price. Our experienced sales team works with several shipping/freight forwarding companies and will work hard to find you the best price available.

In addition, any shipping requests such as Next-Day or Insured Packages can be gladly met. All shipping costs are the responsibility of the customer. Local pickups can also be arranged.

For international shipping, due to each country having different customs and import laws and taxes, these costs are not included in shipping quotes provided. The customer is responsible for the customs’ fees at the time of pickup, if applicable.

HK Shared Dream isn’t responsible for any delays, lost or damaged packages. Any additional transportation fees or delays must be directly claimed with the Transport/Shipping Company and not HK Shared Dream.

9. Governing Law

This agreement applies for all purchases regardless of the items purchased and shall be governed by the law of Hong Kong. If legal action is pursued regarding this signed agreement, each party will explicitly accept to litigate in the state and federal courts of Hong Kong.